All's Quiet on the Mort-o Front

It is Saturday morning and I am sat at work. I've got a busy day ahead of me because straight after work I have to go to a kid's birthday party (where Cameron is) and wait there before rolling back into town for about half two, so many, many buses to catch, grrrr.

I've just had the biggest ignoramous I think i've ever had on the phone. We request "Certified" copies of people's identification when they are opening a mortgage account. The reason why we odn't take original documents anymore is that we have a large office that seems to have several Black-Holes in, where many a customer's Passport has disappeared in the past, so now we try to lessen the risk.
Anyway, this lady called today asking if she could just send in her passport, I gave her a brief run-down of why she couldn't and what she woukld have to do to get a certified copy (basically get a photocopy signed by a professional/regulated person, i.e. a Police officer, solicitor, Bank Manager, Government Official, Doctor, etc). She then told me that she didn't know any of the above examples and wantyed me to give her the dictionary definition of "a Professional person".
I put her on hold, swore like a fish-wife (whilst going to find a copy of our customer information booklet) only to return to the phone to find a very bemused customer talking to herself. Apparently the original customer had hung up (thank God, because I was worried she might have heard me saying all the rude, but highly justified things that I said about her) and a new customer had come through, heard my automatic greeting and presumed that someone was on the other end of the phone. Very bizarre, but also highly amusing. *

Fun Link of the day:

http://members.home.nl/saen/Special/Zoeken.swf





*Aplogies for the crap post, but I don't have much time, and can't think of anything too exciting to write.